The Registered Insurance Brokers Association (RIBO), Ontario’s governing body for the conduct of licensed insurance brokers in Ontario, and the Canadian Insurance Services Regulatory Organizations (CISRO) have each issued communications integral to helping you learn your rights in the insurance process. The RIBO Conduct Sheet outlines facts about registered insurance brokers and provides you with information concerning your rights and obligations in the insurance process. The CISRO has outlined the principles of conduct for insurance intermediaries conducting business in Canada. These principles apply to all insurance brokers across Canada.